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Expedited Turnarounds

SDII Global Corporation understands the critical importance of customer communication and expedited processing of new claim referrals, ensuring that our client’s customers are contacted and our investigation is started as quickly as possible.

SDII’s referral process and typical service standards are as follows:

• SDII Receives new project referrals via email (at , fax (813-496-9664), or phone (800-454-SDII [7344]).
• Within 1 Business Day, the referring client receives client confirmation of receipt and scope of project.
• Within 1 Business Day, SDII contacts the property owner or owner’s representative to schedule our site visit.

For Forensic Engineering and Environmental Projects:

• A site visit will be scheduled within 7 Business Days and the final report is transmitted to the client within 10 Business Days from the site visit date.

For Subsidence Investigations:

• The initial reconnaissance site visit will be scheduled within 7 Business Days. Subsequent deep sub-surface testing (as required) will be scheduled and completed within 10 Business Days from the date of the initial site visit.
• SDII will typically complete and transmit our final sinkhole investigation reports within 30 Days from the date of the initial referral.